How We Work

We’ve been in our profession – and worked together as a team long enough to have a highly effective tried and tested way of working.

Even so, we’ve also got the flexibility and vision to be able to provide a highly personalised service that’s built around every individual and business we work with.

For clients, this means the best of both worlds. It means you’ll enjoy advice and support that’s geared specifically towards you or your business, but you’ll also reap the rewards of our extensive experience when it comes to knowing how best to achieve your desired results.

Getting to know you

Our work begins with getting to know you, your circumstances and your personality, or getting to know your business if you’re a commercial client.

As well as a face-to-face chat for finding out about each other, we’ll complete a confidential client questionnaire covering areas like personal information, current arrangements and your attitude to risk.

Research

Next comes the research, and here we’ll use our expertise, professional networks and state-of-the-art independent software systems to find the perfect financial products for reaching your goals.

Recommendation

Our recommendations will take into account all we know about you and everything we know about finance, as well as the findings of our research, into the very latest products.

Better still, we’ll present our recommendations simply and clearly, giving you plenty of opportunity to ask questions. We’ll also give you a breakdown of any costs you’ll incur if you go ahead and act on our advice, and we’ll remind you that there’s no obligation to sign up for any products if you decide they’re not for you.

Implementation

If you decide to act on our recommendations, our experienced support team are here to help you complete any paperwork. Fast, friendly and thorough, they’ll make sure all the right boxes are ticked and documents signed.

Our work begins with getting to know you.

Get in Touch

If you would like to find out more about how we can help you, please give us a call or drop us an email.

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Active Spirit

“Having been a client of Active for many many years and have always been given great advice and direction. I am now looked after by Andrew. He has given excellent advice and service, continuing on the great work this company has always offered me. Always cheerful and helpful; a great asset to Active. I have no problem recommending him to other people.

Celebrating Excellence: Emma Cherrington recognised among the UK’s Top Chartered Financial Planners

3rd November 2025

As we continue our 25th year celebrations, we have another reason to celebrate as Chartered financial planner, Emma Cherrington has been recognised at the Personal Finance Society (PFS) annual Personal…

Speculation over pension tax fears driving premature withdrawals

3rd November 2025

As the Autumn budget grows nearer, reports circulate that Chancellor Rachel Reeves is preparing to cut the tax-free allowance. A recent survey from wealth manager, Rathbones has found that speculation…

Our call for Chancellor to rebuild confidence and stability after a difficult year for savers and small businesses

13th October 2025

MD, Karl Pemberton has written to Chancellor Rachel Reeves ahead of her November Budget, urging her to prioritise stability, fairness, and confidence in the wake of last year’s fiscal challenges.…